Dance Base hosts classes from some of the country’s finest teachers. Our teachers work independently while we provide them with studio space, ticketing and marketing services.
Cancellations and refunds
If Dance Base or the class teacher is required to cancel class(es) for any reason, we will inform everyone booked onto the class(es) as soon as possible.
We will provide a part refund to cover the cost of the cancelled class. Please note, we are only able to issue one refund per transaction on our booking system, so all course refunds will be processed at the end of the term (for Autumn term 2023, after 9 December 2023). You can opt for Dance Base credit to your account instead of a refund, which you will be able to use earlier – please just let our bookings team know if you’d like this option.
We will refund the full amount paid for drop-in bookings back to the original method of payment. For customers using one credit from a 10-class pass we will return that credit to your pass.
We will refund the full amount paid.
If you need to cancel for any reason:
All courses are non-refundable. If you let us know before the third class of a course (for Autumn Term 2023, this would be all classes in the week of 25 September) that the class is not right for you, we can either offer to exchange your booking to an alternative course (subject to available space and any price differences being paid) or we can apply the cost of the remaining classes of the term onto your account as Dance Base credit for future bookings.
If you cancel with more than 72 hours (3 days) notice for a drop-in class, we will offer Dance Base credit for the cost of the class or an exchange to an alternative class. For customers using one credit from a 10-class pass we will return that credit to your pass. For any notice of cancellation closer to the class, we will only be able to offer a credit or exchange if we are able to refill the space in the class.
All workshops are non-refundable, but Dance Base credit will be issued if you notify us at least one week before the workshop. For cancellations between one week and 48 hours before the workshop, Dance Base credit will only be issued if we can resell the class place.
No credits or refunds will be processed for sessions which have already taken place as this information is collected to calculate teacher income.
Please note, our teachers are responsible for finding suitable cover for their classes in the event they are unable to teach themselves for any reason. We are unable to offer credit for the reason of teacher cover, except within our general cancelation terms, or with permission from the teacher responsible for the class.
Please note that Dance Base credit to accounts and 10-class pass credits will be valid for one year from date of issue.
To use Dance Base credit when booking online, please use the ‘Mindbody Login’ link on the top right of the webpage to access our full booking site and it will be available to use on the payment page.
Please ensure that you arrive in plenty of time for your class, as latecomers may not be admitted. Refunds cannot be issued for missed class(es) due to lateness.
Our standard late entry policy is up to 15 minutes into a class session however this may vary. The final decision to admit a latecomer to a class lies with the teacher.
If you have any queries, please contact us on email@example.com or call our customer service team on 0131 225 5525.