Dance Base hosts classes from some of the country’s finest teachers. Our teachers work independently while we provide them with studio space, ticketing and marketing services.
Cancellations and refunds
No credits or refunds will be processed for sessions which have already taken place as this information is collected to calculate teacher income.
Please note, our teachers are responsible for finding suitable cover for their classes in the event they are unable to teach themselves for any reason. We are unable to offer credit for the reason of teacher cover, except within our general cancelation terms, or with permission from the teacher responsible for the class.
If Dance Base or the class teacher is required to cancel class(es) for any reason:
We will inform everyone booked onto the class(es) as soon as possible, by phone and/or email. Please ensure your contact details with us are up to date.
Courses – We will provide a part refund to cover the cost of the cancelled class. Please note, we are only able to issue one refund per transaction on our booking system, so all course refunds will be processed at the end of the term. You can opt for Dance Base credit to your account instead of a refund, which you will be able to use earlier – please just let our bookings team know if you’d like this option.
Classes and workshops – We will refund the full amount paid back to the original method of payment. For customers using one credit from a 10-class pass we will return that credit to your pass.
If you need to cancel for any reason:
Courses – All courses are non-refundable. If you let us know before the third class of a course that the class is not right for you, we can either offer to exchange your booking to an alternative course (subject to available space and any price differences being paid) or we can apply the cost of the remaining classes of the term onto your account as Dance Base credit for future bookings.
Classes – If you cancel with more than 24 hours notice for a class, we will offer Dance Base credit for the cost of the class or an exchange to an alternative class. For customers using one credit from a 10-class pass we will return that credit to your pass. For any notice of cancellation closer to the class, we will only be able to offer a credit or exchange if we are able to refill the space in the class.
Workshops – All workshops are non-refundable, but Dance Base credit will be issued if you notify us at least 24 hours before the workshop.
Credits
Please note that Dance Base credit to accounts and 10-class pass credits will be valid for one year from date of issue.
To use Dance Base credit when booking online, please use the ‘Mindbody Login’ link on the top right of the webpage to access our full booking site and it will be available to use on the payment page.
Late entry
Please ensure that you arrive in plenty of time for your class, as latecomers may not be admitted. Refunds cannot be issued for missed class(es) due to lateness.
Our standard late entry policy is up to 10 minutes into a class, or at the teacher’s discretion. The final decision to admit a latecomer to a class lies with the teacher.
Age
Unless otherwise noted, all Dance Base classes are for people aged 14+.
Contact us
If you have any queries, please contact us on dance@dancebase.co.uk or call our customer service team on 0131 225 5525.